Step 1
Digital Ordering
Consumer can buy online (web/app) or at in-store self-ordering kiosks in a personalized way. Orders are also integrated with third-party channels.
Step 2
SmartQueuing System
An intelligent software organises and optimises store operations with AI predictive algorithms to reduce time, workforce and lines.
Step 3
Prep and deliver assistance
Employees get directions through digital touch displays, intelligent led indicators and mobile picking devices to maximize throughput and reduce mistakes.
Step 4
Visual key Ordering Status
Both customer and operator can track the order status in real time and get instructions on the app or at an in-store LCD visual queue designed together with an animated VideoWall.
Step 5
Security and control
Different security grade levels can be applied for customer ID validation before pick up (in the app, kiosk and SmartBoxes).
Step 6
Autonomous Pickup
Once the order is ready, the SmartBoxes can be opened from its touch TLCD screen or directly from the smartphone. Delivered products can be automatically disinfected with built-in UV lamps or a spraying solution.